Conceptualisation and polished delivery of an industry leading loan(s) sourcing system for certified brokers acting within the consumer finance sector.

Responsibilities: Creative Direction / Dev. PM / UX / Marketing / Launch / Support

MISSION ACCEPTED.

A deep-dive into creating the UK’s leading sourcing system, from day one 01-05-2015.

EasySource went live on the 1st of June after two years in development including extensive testing with Brightstar stakeholders. The key objective was to make it easy for intermediaries to quickly search for specialist finance solutions, whilst removing the uncertainty of how best to finance their clients’ individual circumstances. Brightstar also wanted to replace their antiquated paper-based enquiry process with an online submission portal and a state-of-the-art case tracking facility. The result is a ground breaking specialist sourcing and case management system, which makes it easy to identify the most appropriate solution from a diverse range of lenders across one or more product categories, including:

SPECIALIST MORTGAGES
COMPLEX BUY-TO-LET
SECOND CHARGE MORTGAGES J BRIDGING FINANCE
COMMERCIAL FINANCE

HOW DOES IT WORK IN PRACTICE?

EasySource compares the obvious capital raising re-mortgage versus a second charge mortgage where the intermediary can compare results side by side with an overall cost comparison column. What is unique about EasySource is that the system takes into account, details of the clients’ existing mortgage rate, monthly payment and remaining term plus any early repayment charges and fees for a more accurate comparison. EasySource can also be used to compare different approaches for the same case. For example, a client may wish to carry out modernisation works to increase the value prior to sale, or re-finance onto a better mortgage rate. It could be that they want to compare a re-mortgage with a second charge for a direct cost comparison and without re-keying. EasySource enables intermediaries to look at a short term finance solution, offering the client faster turnaround times with no requirement to service the loan until the point of re-finance or re-sale.

HOW LONG DOES IT TAKE TO SUBMIT AN ENQUIRY?

The submission of an enquiry takes just 90 seconds to complete with instant access to a list of available products, a plethora of filters and features including a downloadable evidence of research document. The enquiry can then be converted to PDF and export- ed to the intermediary’s own client file. Upon submission of an enquiry, our team of experts will contact the intermediary to discuss the options available in more detail, including any potential to negotiate a bespoke rate.

MORE THAN JUST A SOURCING SYSTEM

EasySource is so much more than “just” a sourcing system however, it also includes a number of features to make intermediaries lives so much easier. Research revealed Brightstar intermediaries wanted greater visibility on the progress of their case so we responded by creating a platform offering access to a ‘breadcrumb trail’ from sourcing to completion, 24/7, displaying the client requirements list, full case notes, messages and milestones achieved to date.

There is a two-way messaging system, offering direct access to our dedicated case management team; correspondence is copied directly to the users’ own mailbox and archived to the client file. Automatic notifications are sent to both the intermediary and dedicated case manager, summarising changes to the client file including stage changes, milestone updates and documentation; additionally, a weekly summary of their live pipeline, with the number of outstanding items for each case.

INSTANT UPLOADS & DOWNLOADS

Intermediaries can access key documents such as the lender offer and valuation report and view the tailored list of information required by the chosen lender, including the ability to upload and download documents into and from their own system.

A CLEAR AUDIT TRAIL

EasySource will record every key stroke, providing a full audit trail should there ever be a requirement to review the client file.

REWARDS

EasySource will also provide intermediaries with rewards for feed- back and engagement by driving knowledge of specialist finance, helping to achieve positive client outcomes. The more an intermediary learns, the more they will earn, with the opportunity to spend their rewards instantly, or save for something bigger from a huge catalogue of retail gift vouchers, experiences and some of the latest gadgets.

Already Brightstar have received incredible feedback from its introducers, with 87% of participants in their poll stating that EasySource was indeed #MadeEasy

Adam Tarr from Amber Mortgage Solutions said:

‘The system is really well designed, clean and easy to navigate and I was able to produce a quote for my client, in their home, really quickly. The case tracking system is great and I really love the way I can log in and check the progress of my cases from my mobile or desktop at any time. I no longer have to waste time calling in to check my contact has received the post on a case for example.’

For more information, visit: www.easysource.co.uk

EasySource Platform